Privacy Policy

Zovex (“Zovex”, “we”, “our”) operates an AI chat platform that lets users access multiple AI models through a single account. This policy explains what data we collect, how we use it, and the choices you have.

• Account data: email, display name, avatar, and authentication identifiers when you sign in with email or Google.
• Conversation data: the messages, prompts, files, and images you send, plus the AI responses returned to you.
• Usage data: which models you use, message counts, token counts, and error events used to enforce plan limits and improve reliability.
• Payment data: subscription status and billing metadata. Full card details are handled by Stripe and never stored on our servers.
• Technical data: IP address, browser, and device information collected in server logs to prevent abuse and diagnose problems.

• Provide the service — route your prompts to AI providers and return the response.
• Persist your conversations so you can return to them later.
• Bill your subscription and enforce plan-level usage limits.
• Detect and prevent fraud, abuse, and violations of our Terms.
• Send transactional emails (account, security, billing). We do not send marketing without your consent.

AI requests are routed through OpenRouter and forwarded to upstream model providers (OpenAI, Anthropic, Google, Meta, DeepSeek, and others). The content of your prompts and files is transmitted to whichever provider serves your chosen model, subject to that provider’s terms and privacy policy. We do not use your conversations to train AI models.

Data is stored in managed databases with row-level access controls — each user can read only their own conversations, files, and account records. Uploaded files are stored in a private object store and served through short-lived signed URLs. We encrypt data in transit (TLS) and at rest.

Conversations and uploads are retained for as long as your account is active. You can delete individual conversations at any time from the app. Deleting your account removes your profile, conversations, and uploads within 30 days, except where we must retain records for tax, billing, or legal compliance.

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us through the support channels available in the app.

We use essential cookies and local storage to keep you signed in and remember interface preferences. We do not use third-party advertising cookies.

Zovex is not intended for children under 13. If you believe a child has provided us with personal data, contact us and we will delete the account.

We may update this Privacy Policy from time to time. Material changes will be communicated by email or an in-app notice. Continued use of Zovex after an update constitutes acceptance of the revised policy.

Questions about this policy can be sent to Zovex support through the official channels available in the app.